DE Shuttle Driver-(Part-Time)

JOB DESCRIPTION

Position Title:

Department:

CB Shuttle Driver

Dancing Eagle Shuttle

Employment Classification: Non-Exempt

Position Summary/General Description:

A Shuttle Driver provides transportation for guests and employees throughout the Casa Blanca Campus.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.

• Act as a role model within and outside the casino.

• Maintain a positive and respectful attitude toward customers and co-workers.

• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Provide courteous customer service and effectively handle customer problems/complaints.

• Conduct daily safety vehicle inspections and reports any unsafe findings to the supervisor.

• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn

guests’ names and preferences; connect with them individually and professionally; smile; make eye

contact and verbally greet guests.

• Be a team player (e.g., work toward team goals and foster a collaborative and positive work

environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and

respect; never engage in negativity; maintain openness to coaching, learning and improving;

receptive to change and willingness to embrace challenges with team-spirit).

• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop,

restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about

promotions and special events.

• At all times maintain a courteous, positive and professional working relationship with all LDC

personnel and the general public (e.g., coworkers, clients and vendors).

• Work under pressure; maintain regular and punctual attendance including working odd and unusual

hours, weekends and holidays.

• Protect all vehicle safety equipment; provide a clean environment.

• Communicate activities and promotions at Dancing Eagle Casino as well as informing guests about

casino venues, events, hours of operation and giving general directions.

• Provide information regarding Dancing Eagle Casino Players Club Program.

• Work odd or unusual hours, including weekends and holidays.

• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.

• Must have relevant work experience driving or in transportation.

February 2018

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient operating a passenger van.

Essential Physical Requirements:

• Requires the ability to drive, hear, sit, talk, turn/twist and repetitively use hands 51-100% of the

time.

• Requires the ability to balance/climb, bend over, crouch/stoop, kneel, reach overhead, stand and

walk 1-24% of the time.

• Requires the ability to push/pull, carry, lift and slide transfer 1-50+ lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to read and write 51-100% of the time.

• Requires the ability to interpret data 25-50% of the time.

• Requires the ability to solve problems, organize, plan and make decisions 1-24% of the time.

Supervisory Responsibilities:

• None

Work Environment (inside/outside):

• The job is performed in a confined area with exposure to the outdoors and occasional exposure to

hot/cold temperatures, loud noises and fumes (e.g., exhaust and cigarette smoke).

Other Requirements:

• Must pass a pre-employment alcohol/drug screen.

• Must provide and maintain a valid New Mexico drivers’ license.

• Must pass background check.