Handler, Cargo (Part Time)

• Play a key role in delivering exceptional customer service and supporting the ancillary services offered by Modern Aviation.
• Be responsible for communicating effectively with customers, ensuring their needs are met promptly and professionally.
• Work both inside the FBO Terminal, and outside on the Aircraft Parking Ramp.
• Coordinate with the Manager, Line Services and the broader leadership team to respond to inquiries, fulfill service requests, and escalate any issues or concerns to the appropriate manager.
• Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp
• Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc.
• Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans
• Stage, sort, and label cargo for build-up or break-down activities
• Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10)
• Verify airway bills, manifests, and cargo documentation for accuracy
• Marshal aircraft in and out of position
• Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols
• Escort customer vehicles on and off the airfield when necessary
• Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of
• Direct the flight crews to the terminal for placing any fuel or service orders
• Help the flight crews with all of their operational needs during departure preparation
• Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time
• Load and offload luggage from the baggage carts, transportation vehicles, and aircraft
• Partner with fellow teammates where applicable when not servicing the customer
• Thank the customers for their business and visit, welcome them back to visit again
• Champion improving best practices to provide excellent customer service
• Assume additional responsibilities, to support Modern Aviation's evolving business objectives

Successful Candidate Attributes-

• Be well organized, ensuring smooth and efficient operations throughout your shift
• Be able to multi-task effectively, handling various responsibilities with confidence
• Possess strong communication skills-written, verbal, and radio-to keep everyone informed and coordinated
• Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment
• Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture
• Bring customer service and/or line service experience that enhances the client experience and operational excellence
• Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield
• Be comfortable learning and using various computer software and Point of Sale systems to support daily operations
• Thrive under pressure, staying calm and focused in dynamic situations
• Be capable of making sound operational decisions when necessary, ensuring safety and efficiency